Trusted by seven small UK businesses.

Our process.

How it works.

Four clear steps from your first call to live launch. No surprises, no scope creep, no waffle.

Everything agreed upfront in writing.

Book your free 45 min call

Or call 07456 382831

07. Process

How a project actually flows.

Four simple steps. The same path every project takes, from first call to first enquiry.

  1. 01

    We get to know you

    A 45 minute call. We learn what your business does, who you serve and what would actually move the needle.

    Bright Loop Media

    Hi, thanks for getting in touch. What does your business do?
    We're a Wirral plumbing firm. Bookings keep slipping through.
    Got it. Tell me about your busiest week last year.
    typing
  2. 02

    We send you a clear plan

    You get a fixed price, scope and delivery timeline. No surprises, no retainers hidden in the small print.

    Custom proposal

    Wirral Plumbing Co.

    • Five page website
    • Booking with Stripe
    • Auto follow up
    • Local SEO setup
    • Launch and training

    Fixed price. No surprises.

    Sent within 48 hours of the call.

  3. 03

    We build, you watch

    Daily progress updates. You see the site come together and request changes any time.

    Build progress

    Day 3 of 5

    • Homepage live in preview
    • Booking flow wired
    • Service pages: in progress
    • Local SEO: tomorrow

    Preview

  4. 04

    You go live

    We launch properly, monitor performance, and keep supporting you. You own everything from day one.

    Live

    Online

    wirralplumbing.co.uk

    Just now

    New enquiry

    Sarah, boiler quote, Birkenhead

  • 1

    Discovery Call

    Free 45 minute call. We learn about the business and tell you honestly if we are a fit.

    We chat about your business, your goals, and what you have tried so far. No sales pitch. We tell you honestly whether we are a fit, and if we are not, we point you in the right direction.

  • 2

    Scope and Quote

    Clear scope document and fixed price quote. No surprises.

    You get a written scope document listing every page, every section, and every piece of functionality. Then a fixed price quote covering design, build, and launch. No hourly rates, no surprises.

  • 3

    Build and Review

    We build the site/system, share progress, and adjust before launch.

    We design and build your site, share progress every few days, and incorporate your feedback. You are never kept guessing. Most sites are built within 5 to 10 working days.

  • 4

    Launch and Support

    Everything goes live. Handover documentation provided. Optional ongoing support.

    Everything goes live. We submit your sitemap to Google, configure your analytics, and hand over full documentation so you understand what you own. Optional ongoing support available.

FAQ.

Questions about the process.

  • How long does the entire process take?

    From your discovery call to live launch typically takes 2 to 3 weeks. Most projects ship within 5 to 10 working days of build starting. We agree a clear timeline before any work begins.

  • What if I need changes after launch?

    Every project includes 30 days of free support after launch for bug fixes and minor tweaks. After that, optional monthly retainers are available for ongoing updates and maintenance.

  • Can I see progress during the build phase?

    Yes. We share progress updates every few days and are available for calls if you want to review work or ask questions. You are never left wondering what we are doing.

  • What happens if I need to cancel?

    You own your scope and quote. If circumstances change before work starts, you walk away. If we are already building, you pay only for the time completed, nothing more.

  • Will I own my website after launch?

    Yes. You own the content, the design, and the code. We host it on Netlify (industry-standard, fast, secure). Optional buyout available if you want full site files and self-hosting.

Ready to ship yours?

Book a free 45 minute call. We will tell you what to build, what to drop, and what it will cost. Honest answers, no pitch.

Start your project 07456 382831

Not ready for a call? Quick fit check (3 questions, 30 seconds)